Delivery & Payment Info

Delivery Information

Domestic Shipping:

We offer domestic shipping via ACS Courier. 

We also offer free domestic shipping on all orders over €59,00.

Orders placed before 14.00 EST will be dispatched same day.

Delivery next working day in continental Greece. 

Orders can be delivered on Saturday upon customer's request. An extra €2,00 will be charged for this service.
 

International Shipping:

We offer international shipping worldwide via DHL.
DHL Express and DHL Economy (where applicable) options available.

Extra shipping charges may occur (remote, mountainous areas etc). We will contact you before shipping in case of extra shipping charges.

NOTE:
It is your responsibility to check with your country customs, border force regulations, local laws if such products are approved into your country. When purchasing you agree that Heavy Clouds do not take any responsibility on custom charges or goods not being released from your local authorities. It is your responsibility to pay for customs Duty, VAT charges if there are any incurred.


Payment Information

Orders can be paid :

  • Cash or credit/debit card if you choose to pick up your order from our store.
  • Cash on delivery (COD). This option is available only for domestic (Greek) orders. 
  • Paypal
    We would like to inform you that PayPal no longer return processing fees (2.9% + €0.35) when a customer must be refunded. Please keep that in mind before place any order with Paypal payment!
  • Credit/Debit card via Viva Wallet (VISA, Mastercard)
  • Bank transfer